Return & Refund Policy

Last Updated: August 26, 2026

1. 30-Day Return Policy

We want you to be confident when purchasing from LILEAD.

For eligible purchases, customers may request a return within 30 days of receiving the product.

This 30-day return policy is provided in addition to any mandatory consumer rights that may apply under the laws of your country.

For customers in the European Union and other jurisdictions with mandatory withdrawal or return rights, those statutory rights remain unaffected.

2. Return Conditions

To be eligible for a standard return, the product should be:

• In its original condition

• Unused or only handled as reasonably necessary to inspect the product

• Free from damage caused by misuse, improper installation, or unauthorized modification

• Returned with original accessories and packaging where reasonably possible

Products that have been damaged through misuse, improper installation, unauthorized modification, accident, or abnormal use may not qualify for a standard change-of-mind return.

3. Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged during shipping, or different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

• Your order number

• A description of the issue

• Photos or videos showing the problem

• Any other information reasonably requested by our support team

We will review the situation and provide an appropriate solution, which may include a replacement, repair, refund, or other remedy where applicable.

4. How to Request a Return

To request a return, please contact [support@lileadstore.com](mailto:support@lileadstore.com) with your order number and reason for the return.

Please do not send products back to the shipping address shown on the package without first receiving return instructions from LILEAD.

5. Refunds

Once an approved return has been received and inspected, we will process the applicable refund to the original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Where required by applicable law, refunds will be processed within the legally required timeframe.

6. Return Shipping Costs

For a change-of-mind return, return shipping costs may be the responsibility of the customer unless otherwise stated or required by applicable law.

If the product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection law, LILEAD will handle return shipping costs as required by applicable law.